Supervisory highlights
Multi-firm review of trading apps (neo-brokers): With trading apps gaining popularity, the FCA’s concerns are around target market analysis, inadequate fair value assessments, gamification, misleading disclosures, and appropriateness testing.
Retail banks’ treatment of customers in vulnerable circumstances Multi-Firm Review: The FCA’s recent multi-firm review of vulnerable customer treatment focuses on the cases where there is bereavement or a power of attorney. The review highlights a need for staff training regarding steps to take when customers are incapacitated or to adequately support such customers, and increased awareness on fraud and financial abuse for such events. The requirements of continuous oversight and designing customer journeys suitable to the needs of these people are also noted.
Operational resilience – beyond regulatory raincoats: The FCA Head of technology, resilience and cyber reflects on the lessons learned from Operational Resilience exercised after the passing of 31 March deadline. He notes that the focus is now shifted from compliance to embedding a culture of operational resilience. Firms are expected to demonstrate proactive planning, strong communication, sector-wide collaboration and senior-led resilience.
The FCA stops publishing Portfolio Letters: From 30 April 2025, the FCA stopped issuing portfolio letters. Instead, it will publish a small number of market reports.